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Fragrance is personal, and choosing one online is an act of trust. We want you to be happy with what arrives. At the same time, fragrance is a product applied to skin and shipped as a regulated liquid, which puts real limits on what we can take back. Here is exactly where those lines are, so there are no surprises.

The short version

• Sealed, unopened, within 14 days of purchase — Returnable — see conditions below
• Opened, sprayed, tested, or unsealed — Not returnable
• Arrived damaged, leaking, or broken — Replaced or refunded in full, at our cost
• Wrong item or missing item — Corrected in full, at our cost
• Changed your mind before it shipped — Cancelled and refunded in full

Return window

You may return an item within 14 days of purchase, provided it has not been opened and the manufacturer’s seal on the box is still fully intact. Requests made more than 14 days after purchase cannot be accepted, and neither can any item whose seal has been broken.

Please contact us before sending anything back. Returns shipped without prior authorization cannot be processed or refunded, and — because fragrance is a regulated shipment — an unauthorized return may be refused or held by the carrier.

What we can accept back

To be returnable, an item must be:

• Unopened and factory-sealed. The original cellophane or manufacturer's seal must be fully intact and unbroken.
• In its original box, undamaged, with any inserts, caps, and packaging included.
• Unused in every respect — not sprayed, not tested, not swatched, not decanted.
• Accompanied by proof of purchase (your order number is enough).

Gift sets must be returned complete and sealed. A set with one component opened is treated as opened.

What we cannot accept back

For health, hygiene, and product-safety reasons — and because we cannot verify or resell a fragrance once its seal is broken — the following are final sale:

• Any fragrance that has been opened, unsealed, sprayed, or used, even once. Fragrance is applied directly to skin. Once a seal is broken we have no way to confirm the contents or the handling, so we cannot put it back into circulation for another customer. This is the standard across the fragrance industry and it is not a judgement about you.
• Items returned without their original packaging, or with a broken, torn, or resealed manufacturer's seal.
• Gift sets that are incomplete or partially opened.
• Items marked Final Sale, clearance, or sold as testers or damaged-box units at a discount.
• Gift cards.
• Samples and free promotional items.

Scent is subjective and we cannot make an exception for "I did not like it." A fragrance smells different on every person, and a bottle you dislike is still a bottle we cannot legally or hygienically resell. If you are unsure about a scent, please ask us before you order — we know these houses well and we would much rather help you choose correctly than process a return we have to decline.

If your order arrives damaged, wrong, or incomplete

This is on us, and we fix it at our expense.

Email raghadperfumes23@gmail.com promptly after delivery with:

1. Your order number
2. Photos of the outer shipping box, including any damage
3. Photos of the packing material as you found it
4. Photos of the item itself

Please keep everything — box, padding, and product — until we tell you the claim is settled. Carriers require the original packaging to process a damage claim, and discarding it can prevent us from resolving the case.

We will send a replacement or issue a full refund, including original shipping, whichever you prefer. You will not be asked to pay return shipping on a damaged, incorrect, or incomplete order, and in most cases we will not ask you to send a broken bottle back at all.

How to start a return

1. Email raghadperfumes23@gmail.com with your order number and the reason for the return.
2. We will confirm eligibility and send you a return authorization along with return instructions.
3. Pack the item securely and ship it using only the method in those instructions.
4. Once we receive and inspect the item, we will email you to confirm the outcome.

Important: how a fragrance return must travel

Fragrance is an alcohol-based flammable liquid and is regulated in transport. You cannot drop a fragrance return into a mailbox, a collection box, or any air or express service — the same rules that limit how we ship to you apply to how it comes back.

Our return instructions will tell you exactly what to do: ground service only, hand-tendered at a carrier counter, properly packed and declared. Please follow them. A return shipped incorrectly may be refused, delayed, destroyed by the carrier, or subject to federal penalties, and we cannot refund an item that does not reach us.

If any of that sounds like a hassle, tell us — depending on the situation we may be able to arrange the return label ourselves.

Return shipping costs

• Our error (damaged, wrong, incomplete): we cover everything.
• Change of mind on a sealed, eligible item: return shipping is the customer's responsibility, and original outbound shipping is not refunded. We recommend a tracked service; we cannot refund a return we never receive.

Refunds

Once your return arrives and passes inspection, we will issue your refund to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post it — that part is outside our control.

If a returned item arrives opened, used, unsealed, or damaged in a way that was not our doing, we will contact you. You may choose to have the item returned to you at your cost, or to abandon it; we cannot issue a refund for it.

Original shipping charges are refunded only when the return is the result of our error.

Exchanges

The fastest way to exchange is to return the eligible sealed item for a refund and place a new order for what you actually want, so you are not waiting on two transit legs in sequence. If you would prefer a direct exchange, email us and we will arrange it where stock allows.

Cancellations

Email us as soon as possible after ordering. If your order has not yet been packed and tendered to the carrier, we will cancel and refund it in full. Once a regulated shipment is in the carrier's hands it cannot be recalled, and the order becomes subject to the return terms above.

Refused and undeliverable parcels

A parcel refused at delivery or returned to us as undeliverable is refunded for merchandise value only, less original outbound shipping. See our Shipping Policy for how to avoid this.

Local pickup orders

Pickup orders follow the same rules. Please inspect your order at pickup — it is the easiest moment to resolve anything.

Your rights

Nothing in this policy limits any right you have under applicable federal or Michigan consumer protection law, including your rights regarding defective merchandise.

Contact

raghadperfumes23@gmail.com · Raghad's Perfume, Detroit, Michigan